Express Lube Technician

Entry-level position requires the ability to perform light maintenance and repairs which include performing lube, oil, and filter changes, balancing and rotating tires, and flushing cooling systems on guest vehicles. ESSENTIAL DUTIES include the following. Other duties may be assigned. ▪ Promotes and upholds the 11 Quest Values and Bergstrom Standards. ▪ Greets and welcomes guests to the dealership as applicable. ▪ Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. ▪ Performs lubrication, general inspection, and other related services. ▪ Inspects vehicle fluid levels, replenishes as necessary. ▪ Checks tire pressure and adds air if needed. ▪ Communicates with the parts department to obtain needed parts. ▪ Saves and tags parts of the job if under warranty or if requested by the guest. ▪ Examines assigned vehicle to determine if further safety or service work is required or recommended. ▪ Communicates with service consultants immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. ▪ Documents all work performed and recommended on the repair order. ▪ Participates in manufacturer-sponsored training programs, schools, and events. ▪ Completes online training as required per Bergstrom Standards. ▪ Keeps updated on manufacturer technical bulletins. ▪ Reports equipment defects or malfunctions to the manager. ▪ Ensures that guests' vehicles are kept clean. Notifies the Manager immediately of anything that has happened to change the appearance or condition of the vehicle. ▪ Responsible for keeping the work area clean and neat. Workbenches and tool boxes must be free of clutter. ▪ Completes Multi Point Inspection with a team on each vehicle. ▪ Maintains and is accountable for all dealership-owned tools and manuals. Return them to the proper place and in the same condition as when they were received. ▪ Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. ▪ Operates all tools and equipment in a safe manner. ▪ Report any safety issues immediately to management. ▪ Welcomes each to the Express Lube with an enthusiastic introduction and a prompt handshake when appropriate. ▪ Uses the guest's name at every opportunity. ▪ Reviews vehicle history file for additional maintenance needs at each guest visit and communicated with the guest ▪ Re-inspects work performed prior to returning a vehicle to the guest. ▪ Completes the Bergstrom Automotive Multi-Point inspection on every vehicle and reviews with every guest. ▪ At the time of redelivery, give each guest a thank you, warm good-bye, invitation to return and, when possible, a personal escort to their vehicle. ▪ Fills out and installs window stickers on each service vehicle (including appropriate mileage intervals). ▪ Conducts a quarterly time study to ensure efficient oil changes with the team.